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Store Policies


First off, thank for looking at my website!

Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. I use a drop ship company called Printify in order to print my products on demand. So if there is an issue with returns or damaged items this is how I can help.

 

Shipping Policy 

Tangible Goods

All products are printed on demand. Things that are custom cut and sewn like apparel take the longest since they are made from scratch.

When buying multiple kinds of products at checkout such as mugs and apparel, you should know that they are often sent separately since they are made at different facilities. Also, we want to make sure that each item is carefully packaged on its own to prevent breakage or damage.

 

International shipping:

International shipments may incur customs fees. Since each country’s customs policy is different, we can always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost.

 

Order never arrived:

If your order didn't end up arriving, be sure to let me know! First, check your shipping confirmation and check that you entered the correct address.

If the shipping address was correct, get in touch with me at hannahdminter@gmail.com with your order information. 

 

Returns policy

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement!

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me hannahdminter@gmail.com so I can make it right.

Tangible items:

There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is printed on demand, we don’t have storage or inventory to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

Digital items:

There are no refunds or returns for digital goods.

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